Shipping Policy

At Itoko, we strive to ensure that your order reaches you as quickly as possible. Please take a moment to review our Shipping Policy below.

1. SHIPPING WITHIN AUSTRALIA

We offer two delivery options via Australia Post:

  • Standard Shipping: $12 Australia-wide
  • Express Shipping: $15 Australia-wide

Once your order has been processed and shipped, you’ll receive a tracking number to monitor its progress.

  • Processing Time: Please allow 24-48 hours for your order to be processed before it’s shipped.
  • Shipping Times:
    • Standard delivery: Typically takes 3-7 business days.
    • Express delivery: Typically takes 1-3 business days.

Please note that shipping times may vary depending on your location and Australia Post’s network.

2. INTERNATIONAL SHIPPING

Get in touch to discuss how we get get your little one in to an Itoko Swimsuit anywhere in the world. 

3. ORDER TRACKING

As soon as your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your parcel via Australia Post’s tracking service. If you experience any issues with tracking your order, feel free to contact our support team.

4. SHIPPING DELAYS

While we strive to meet all delivery timelines, shipping delays may occur due to unforeseen circumstances such as public holidays, carrier delays, or weather conditions. Should there be any significant delay, we will notify you via email with updates on your delivery.

5. INCORRECT ADDRESS OR DELIVERY ISSUES

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or lost packages due to incorrect addresses. If you need to update your shipping details, please contact us as soon as possible after placing your order.

6. QUESTIONS OR CONCERNS?

If you have any questions about your order or our shipping policy, our customer support team is here to help. Please contact us via our Contact page.